At tkpk, we believe that gaming should always be an enjoyable, affordable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and support resources we provide to every player across Bangladesh, because your wellbeing matters more than any wager.
tkpk takes an active, not passive, approach to responsible gaming. These six commitments are built into the fabric of how we operate — not just listed on a page.
Every tkpk account requires age verification as a mandatory step before any real-money wagering is permitted. We verify identity documents and date of birth during the KYC process. Any account found to belong to a person under 18 is immediately and permanently closed. We take underage gambling extremely seriously and maintain a zero-tolerance stance on this issue across all regions of Bangladesh, from Dhaka to Cox's Bazar.
If you feel that your gambling is becoming a problem, tkpk's self-exclusion tool allows you to block your own access to the Platform for a defined period — from 30 days to a permanent lifetime ban. Once activated, self-exclusion cannot be reversed during the chosen period. All marketing communications are suspended immediately. To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request — [Your Username]".
tkpk allows every player to set daily, weekly, or monthly deposit limits on their account. Once a limit is reached, no further deposits are accepted until the period resets or you request a reduction. Limit increases require a 7-day cooling-off period before taking effect, while reductions are applied instantly. This tool gives you direct control over how much money you spend on the Platform each period, helping you stay within a comfortable and sustainable budget.
Long, uninterrupted gaming sessions are one of the key risk factors associated with problem gambling. tkpk lets you set a maximum session duration, after which you are automatically logged out. We also offer reality-check notifications — pop-up reminders at intervals you choose (every 30, 60, or 90 minutes) that display how long you have been playing and how much you have wagered. These gentle nudges help you stay aware of time and money spent.
Not ready for a full self-exclusion but need a short break? tkpk's Time-Out feature lets you temporarily suspend your account for 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. The feature activates immediately upon request and cannot be reversed during the chosen period. It is a valuable first step if you feel your play is becoming more compulsive than recreational.
tkpk operates a 24/7 responsible gaming support channel. Our trained support agents can help you activate any of the protective tools listed on this page, discuss your concerns confidentially, or simply provide information about external counselling resources. We never pressure players to continue wagering. If you reach out about a gambling concern, you will always receive a compassionate, non-judgmental response. Contact us any time at [email protected].
All responsible gaming tools on tkpk are free, immediately accessible, and do not require any waiting period to activate (except for limit increases, which have a mandatory 7-day delay). Here is a guide to each tool and how to use it.
Log in to your tkpk account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in Bangladeshi Taka (৳). Reductions apply immediately. Increases require a 7-day cool-down to protect against impulsive decisions made during a losing streak.
Under Account Settings → Responsible Gaming → Session Limits, set the maximum number of hours you wish to play in a single session. When the limit is reached, you will be automatically logged out and must wait until the next day to log back in. Reality-check pop-ups can be configured to appear at 30, 60, or 90-minute intervals within your session.
Navigate to Account Settings → Responsible Gaming → Take a Break and choose your time-out duration: 24 hours, 3 days, 7 days, or 30 days. Your account is suspended immediately and cannot be reversed. All scheduled promotions and bonus offers are paused. Any pending withdrawals continue to process normally during the time-out.
Self-exclusion is a more serious and lasting commitment than a time-out. To activate, contact our support team at [email protected] with the subject "Self-Exclusion Request — [Your Username]" and specify your preferred exclusion period: 6 months, 1 year, 3 years, or permanent lifetime exclusion. Our team will process the request within 24 hours.
Honestly assess whether your gambling habits have changed. Are you spending more than you intended? Chasing losses? Gambling instead of meeting other responsibilities? These are warning signs that something needs to change.
Log in to your tkpk account and activate deposit limits, a time-out, or session controls via Account Settings. These tools are free and available immediately — no need to contact support unless you prefer it.
If you need help activating self-exclusion, or if you simply want to talk through your situation with someone, email [email protected]. Our team responds 24 hours a day, 7 days a week with a non-judgmental and confidential approach.
For serious gambling problems, professional counselling is the most effective long-term solution. Please reach out to qualified mental health and addiction professionals in your area. Family members and trusted friends can also be an important source of support during recovery.
If you are in recovery, maintain your self-exclusion and avoid reopening your account prematurely. tkpk will honour your exclusion period fully. We will never send you promotional messages designed to tempt you back to the Platform while your exclusion is active.
Our dedicated team is available around the clock to assist with any responsible gaming concern — from activating tools to providing a compassionate ear. All communications are treated with strict confidentiality.
[email protected]Answer the following questions honestly to assess whether your gambling habits might be causing harm. If you answer "Yes" to three or more of these questions, we strongly encourage you to activate our protective tools or contact our support team. This quiz is for self-reflection only — it is not a clinical diagnosis.
Have you ever spent more money gambling than you originally planned to in a single session?
Have you ever borrowed money, sold possessions, or used bill money to fund your gambling?
Do you find yourself thinking about gambling frequently — planning your next session or replaying previous ones in your mind?
Have you tried to cut back or stop gambling but found it difficult or impossible to follow through?
Do you gamble as a way to escape stress, anxiety, boredom, or other negative emotions?
Have you ever lied to family members, friends, or colleagues about how much time or money you spend gambling?
After losing, do you feel a strong urge to return and "win back" what you lost — sometimes making larger bets than usual?
Has gambling caused conflict in your relationships, affected your work or studies, or disrupted your daily life in any meaningful way?
If you answered "Yes" to 3 or more questions: Please consider activating our self-exclusion, deposit limits, or time-out tools immediately. Contacting our support team at [email protected] is a simple, confidential first step. You do not have to manage this alone.
Responsible gaming is at the heart of everything tkpk does. When you're ready to play, explore our full game library with confidence — knowing that every tool you need to stay in control is just one tap away.